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Thiel Insurance Group, LLC - Appleton & Kimberly


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October 3, 2022

Prevent Email Phishing

Email phishing on laptop

October is Cybersecurity Awareness Month. So, what is cybersecurity all about and what you can do to prevent it?

Businesses both big and small are regularly targeted by remarkably sophisticated phishing attacks – and it’s not realistic to place the burden of fighting the battle on your IT department alone. All of us as individuals are also targets unfortunately.

Since it takes a human to respond to and thus become a victim of a phishing scam, it’s humans that need to be trained to recognize a phishing email when they see one. Your staff can (and should) be your main defense against criminals using phishing scams to access your firm’s IT systems.

What Is a Phishing Scam?

A phishing scam is a cyber-attack that tries to steal your identity or your money or infect your IT system with malware by convincing you to part with confidential information like passwords, bank details, credit card numbers, etc. Phishing scammers typically gain your trust by pretending to be a company you regularly deal with, a business acquaintance, a friend, or even a family member. They would often send a link to their website where you are then asked to enter the confidential information they are after. Sometimes this website can pretend to belong to a major company such as Microsoft, Apple, or your bank.

Common Signs That You Are Dealing with A Phishing Scam

Look out for the following warning signs:

The Sender Tries to Create A Sense Of Extreme Urgency

Con artists are well aware that most people love to procrastinate. When an email comes in and it doesn’t sound too urgent, we would often decide to deal with it tomorrow, or the next day. And giving people time to think about the email is the last thing a scammer wants because then the recipient might realize something sounds…. fishy. Even if you don’t think about the message again, you might still realize something sounds strange when you return to it again later.

This is why scammers often encourage you to act immediately……or risk losing a “golden opportunity”. After all, when you receive an email from Windows asking you to act immediately or lose access to your computer system, for example, you are unlikely to ignore it. We’ve noticed this approach in nearly every phishing email we’ve ever received.

This artificial sense of urgency works equally well in workplace scams. Con artists know perfectly well that an employee is going to act immediately if they receive an email from what they believe to be the CEO asking them to go to a URL and enter the IT system’s login details there.

This type of phishing scam is extremely dangerous because most people will not even doubt for a moment that the email is actually from the boss. And ignoring a request from so high up is just not something you do if you still want to have a job tomorrow.

The Email Contains an Attachment Infected with Malware

This is another very dangerous type of phishing email. It could, for example, pretend to be an invoice from a company you often deal with. Everything will seem above board – until you click to open the attachment. Then it will install malware on your computer which could e.g., steal private information or wipe all information from your computer’s hard drive.

The best line of defense against this type of attack is not to open attachments before you are 100% sure they were sent from a legitimate source. Even if that is the case, but there is something that bothers you about the attachment, do not open it.

If you, for example, get a pop-up message asking you to adjust your computer’s settings or enter your password, rather be safe than sorry. Contact the sender by phone or in another way to confirm that everything is legitimate. If you reply to the email it might not go to the person you believe you are dealing with.

The Message Contains a Suspicious Link

It’s often not difficult to identify a suspicious link. One example is if you hover your mouse over the link and the destination address doesn’t seem to be in any way connected to the information in the email.

Let us say, for example, that you get an email from PayPal, supposedly about an urgent matter related to your account. It contains a link with text similar to the following: “Urgently click here to prevent your account from being closed.” But if you hover the mouse over the link, it goes to a web address somewhere in Afghanistan. Even if the email uses Microsoft’s official logo, something is not right. Do not click on that link!

The Domain Name Is Spelt Incorrectly

Are you aware that anybody can register any domain name they want with a domain registrar as long as it doesn’t exist yet? While such a name has to be unique, nothing stops a scammer from registering a domain name that looks as if it is genuinely linked to a department within a well-known company.

It would, for example, be very easy for a con artist to register the name ‘PaypalSupport.com’ and from there send completely legitimate-looking emails to PayPal customers, trying to convince them to enter their usernames and passwords on the fake website. What will happen next is fairly easy to predict.

Another trick often used by scammers is to register a domain name that appears very similar to an existing one. Well-known producer Phia Bennin illustrated this when, instead of ‘gimletmedia.com’, he registered ‘gimletrnmedia.com’ (using ‘rn’ instead of ‘m’). This worked so well that he was able to trick not only the show’s hosts but also the company’s president and even the CEO.

Con artists are sometimes so good with this that they program the message to inform them when someone opens the email more than once on different devices without clicking on the link. Since that might indicate that the person is interested but just not convinced enough to click (yet), they will then follow up the original email with another potentially even more convincing one.

The Email Originates from a Gmail Or Other Public Email Account

Gmail is very popular among the general public and there is nothing wrong with that. If the bakery around the corner has a Gmail account to inform its customers when it has freshly baked bread, there’s no reason that should be a problem.

But if you receive an email claiming to come from Apple that was sent from a Gmail account, immediately put on your running shoes. The same applies to emails that purport to come from major companies like PayPal, Microsoft, etc. Even if the logo is the same and the rest of the email looks legitimate, chances are very good that you are dealing with a scammer.

Something that needs to be pointed out at this stage is that the name Google, Microsoft, etc. in the part of the email address that comes before the @ means nothing. The chances that an email that was sent from GoogleSupport@gmail.com or MicrosoftSecurityDivision@yahoo.com actually came from Google or Microsoft is about the same as that there is really a man living on the moon. The part that matter comes after the @. That should read Microsoft.com or Yahoo.com.

The Email Is Riddled with Spelling And Grammar Mistakes

A final way to spot a phishing email is when it contains poor grammar and spelling. Does that mean many scammers are semi-literate or not well educated?

The most likely answer is that they are simply not good at writing English. They are often from countries where English is not widely spoken and they typically have a background that allowed them little opportunity to acquire proper English language skills.

If you keep this reality in mind, it’s a lot easier to pick up when a writer simply makes a genuine typo and when he or she is pretending to be someone they’re not. When composing phishing emails, scammers would typically use an online translator or a spellchecker. This would make sure they use all the right words – but often not in the right context.

While all the words might be spelled correctly, the message could e.g., contain grammatical mistakes that a native English speaker generally speaking would not make. Here are a few examples:

– We are wanting to speak to you eagerly

– Please be contacting our Support Center without making a delay

This does not mean that every email that contains an error is a phishing scam. Everybody makes a mistake now and then, particularly when they are in a rush. The recipient, therefore, has to evaluate the mistake in its context and make a judgment call on whether or not it could be a hint that something darker is brewing.

To help with this, ask the following questions:

  • Is it the type of error a native speaker is unlikely to make (e.g., the words are not used in the right context, or the grammar is incoherent)?
  • Is it the type of mistake people make quite commonly, e.g., hitting the adjacent ‘h’ instead of the ‘j’ on their keyboard?
  • Did the same error occur in a previous message you received from the same source?
  • Is it likely that the message was written using an email template that would normally be properly edited and crafted?

If you are still not convinced, look for one or more of the other clues we discussed above. Alternatively, contact the sender via a different communication channel, e.g., by phone, in person, or by using the official contact address given on the website the sender claims to represent. If you simply reply to the potential phishing email, you are not addressing the core issue: the legitimacy or not of the sender.

The Bottom Line

Protect your business from malware and hackers with cyber security insurance for small businesses.

If your business computer system is compromised by a targeted or accidental attack, you may be liable for the cost to notify the affected parties and provide credit monitoring, even if the data is not exploited. You could lose money to a phishing attack or lose business due to a ransomware demand.

Cyber security insurance protects businesses against computer-related crimes and losses. This can include targeted attacks, such as malware and phishing, as well as the occasional misplaced laptop containing confidential material.

For more information about Cyber Security Insurance, give us a call.

Author

  • Boyd Thiel
    Boyd Thiel

    Boyd Thiel is an agent at Thiel Insurance Group. He can be reached at 920-788-4131.

    View all posts

Article by Boyd Thiel / Uncategorized

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I needed to change all of my insurance policies and find a new trustworthy agency. The Thiel Agency in Appleton came highly recommended from a friend I can't say enough good things about my experience. Lisa was so kind and helpful before I stepped in the door. She set up a time for me to meet with Tyler. This was my first time shopping for policies on my own. Tyler truly looked out for my best interest while putting together policies that were tailored to my needs Tyler was not only knowledgeable, but efficient, answered all of my questions, and explained things I didn't understand. He was easy to reach and followed through with everything. I'm grateful to have had the chance to work with Tyler at The Thiel Agency in Appleton. Thanks for looking out for me!!
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Hunter was extremely helpful with too many things to count. We needed his help for a lot of insurances for our company and he did above and beyond work. Hunter is in the Appleton WI location. Reach out for him specifically if anything!
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We just switched our insurance from a carrier we had been with for over 25 years. We started 'shopping' because they were no longer providing Home Insurance in Wisconsin, but Jarret did an outstanding job finding us better Auto/Home/Umbrella coverage at a significant savings! We highly recommend Thiel Insurance!
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Just switched our insurance over from a company we had been at for over 40 years. Insurance has gotten a bit crazy lately and the team at Thiel Insurance did a great job working through our options and finding the coverage we needed at very competitive pricing. Thank you!!!
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Jarrett was very easy to work with, responded very quickly and found us the best and cheapest options
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Excellent service, very attentive staff!
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Boyd is as friendly and knowledgeable as they come . Thank you Thiel Insurance for covering all of insurance needs from homeowners to life insurance and everything in between.
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Great, been a policy holder for house and autos and rental policies for years. They're very easy to work with and thorough with all their work. Coundn't be happier.
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Stacey did a wonderful job explaining the options for home insurance. She also found much better rates for car insurance. They really do treat their clients like family, and the dog is the sweetest!
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Boyd and Jarret were very responsive to our questions while we were researching our options. They were able to find us insurance policies that met our needs. Fast responses and very thorough! Highly recommend!
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We have had great service from Boyd and his group for years. We would recommend them for all your insurance needs.
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Fast response to an RFQ to potentially change insurance companies. Hunter recommended to stay with my current insurance for the best value. Fast and thorough response. If I were to change insurance, would definitely consider Thiel.
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Hunter did a great job replacing our insurance policies covering two homes, two cars, multiple recreational vehicles, and boats in addition to an umbrella liability. He was able to add some coverages we needed while still reducing our overall premium. I highly recommend working with him.
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Boyd did a wonderful job explaining the different options in life insurance.
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Hunter was very professional and worked with me to move my auto and home insurance to a more affordable plan as well as adding an umbrella policy. He answered all my questions and promptly replied to my e-mails and phone calls.
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Family agency with extensive insurance knowledge. Highly recommended!!
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We are very pleased to have joined Thiel Insurance. They have made us feel very glad e made the change.
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Lisa very friendly was a
Big Help changing agency
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Boyd was an immense help getting our policy in place after 10 years with a different agency. He took the time to answer our questions and make us feel comfortable with the change. Very impressed with the quick responsiveness and local knowledge.
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Worked with Hunter and Stacey to quickly get an auto and home policy after having an issue come up with our previous home owners policy. Stacey was quick to send me information and forms to get the ball rolling and Hunter was quick to get us a quote and get everything in place!! Both were friendly and the process was so easy! Thank you Stacey and Hunter!
Tom S.
Fabulous experience the Thiel Insurance Group. Boyd did a great job of explaining everything and answering my questions. He is very responsive but never pushy. Everyone I've met there is a joy to work with.
Jeanne Z.
I am very grateful for all the help I have received from Boyd and the office staff. I never hesitate to ask for advice about questions I have.
Lori A Van L.
I have had to reach out, after hours, and spoke with Hunter Thiel. HE IS AMAZING! I appreciate being in an unfamiliar situation, calling and receiving much needed info. He quickly and kindly helped me resolve the situation. #thielinsurancelifer
Nathan H.
I have been with Thiel for over 17 years and have never once had a single complaint. When you call, there is always someone in the office ready to assist you. We have had Carrie be our primary Agent for some time now and she makes everything so simple to understand as well as so easy to attain we couldn't be happier with her!
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Very friendly and knowledgeable
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Hunter was excellent to work with and answered all of our questions, highly recommend!
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Have a great experience with Thiel Insurance every time I go there. Thank you all.
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Hunter is a great communicator and truly cares for his costumers! He has saved me money over and over again on my policies ! Fully recommend even for a quote !
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Boyd and Carrie not only handled my insurance needs, but also brought to my attention the deficits of my current insurance coverage. Which has since been addressed.

I appreciate their prompt and professional service.
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Amazing amazing service! He helped me out go over my Arizona quotes and was extremely knowledgeable and fair. Felt complete trust with him
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Thanks for helping me with my car insurance
Jim P.
Patrick R.
Stacy was very knowledgeable, helpful, and friendly - I honestly didn't think the process could be that easy! I came away feeling like I was a person, not just a customer 😊😊
Hailey P.
Hunter was great to work with! He was super helpful with answering all of my questions and also super fast, which I appreciated as I needed insurance for my business in a short time frame. I will be back for all of my insurance needs!
Ben R.
Hunter gets things done! I put him on the job a week after three other insurance companies, and he still got me to the signature line first and ended up being the lowest premium.
LeRoy D.
Our ins premiums were raised quite a bit from a national co so after 15 years with them it was time to see what what available. We'd rather have someone locally to work with so i found Theil ins on google. We're glad we did because they found us a company that gave much more coverage with less premium's and they were informative, fun, and painless to work with. Highly recomend them.
Ben B.
Started with my boat insurance, and I was so happy with the service and price that I moved all my policy's over. Thanks for always being there when my family has questions!
Haley F.
Fantastic customer service and great overall communication from employees. I love that they stay in touch with me and make sure that I am getting the best rate possible. Jarret has been great to talk to and he gets things done quick, which I appreciate. We bundle home and auto insurance and I would recommend them to anyone looking to switch for a better rate.
Ethan N.
Just got a quote from Hunter, who was extremely kind and professional. He explained to me what each policy covered in detail and made switching insurance super easy. Hunter was able to offer the same coverage for WAY cheaper than my current insurance provider (Allstate). Very happy customer of Thiel Insurance Group!
Stacie S.
Great experience with helping me pick the coverages I needed and going over my policies. Very friendly and easy to talk to and work with. Felt the were looking out for my best interest.
Kristin W.
We recently met with Boyd and he did a tremendous job of assisting us in searching for a thorough comparison of policies for auto and home insurance! He took the time to meet with us in person, discuss our options and answer all of our questions. We appreciate the care and personal attention he gave to us during this process and we would highly recommend Thiel Insurance Group LLC to anyone looking for a great local representative.
Ben J.
Thiel has been great and mainly because of their agents like Kim and Lisa. They are rockstars there and have helped me out tremendously. Extremely helpful. Extremely knowledgeable and you can definitely tell they love helping people. I haven't got to work with others there but I imagine they all have the same attitude. Kim, if you read this thank you so much for all you have done for me over the years. Thank you!
Michael L.
Extremely responsive and thorough. Regardless of the question or obstacle, my family has been able to get quick feedback, detailed explanations and communication that is clear and concise throughout the past decade. I have thrown a few curve balls their way in adjusting and redesigning my coverage and they have met everything with poise and professionalism. Strongly recommend.
steve S.
The best of the best
Brad W.
Jarret is great to work with. I have been with Thiel Insurance for over 20 years. The renewal came through this year and increased significantly, Jarret noticed it and took care of looking for another policy that would work for us. I recommend Thiel Insurance Group LLC to everyone.
Jen Guyette H.
I wish I could give 10 stars!! I have to give a HUGE Thank You to Hunter at Thiel Insurance Group, LLC. We insured our camper through them roughly 6 months ago. Out of the blue we get a call from Hunter saying he found better coverage that's more affordable. He added that he did his homework and the company is great to work with. In the 30 years that I've had to pay for insurance, We've never had an agent call me unprovoked with better rates and coverage. Thank you again Hunter. We appreciate you and your attention to detail and for always looking out for your customers! 😃
Joyce B.
Love working with Pat, she has really helped us with a new quote and helped us save mone, but still have great coverag. Thanks Pat
David T.
Responsive! Good Knowledgeable people who remember you.
Greener Grass I.
We began referring our tenants to Hunter out of the Appleton office when he was able to show us that our renters were paying too much for renters insurance through other agencies. He is getting them better coverage (which we like) at a better price (which they like)!
Dean S.
I've been working with Patty at the Appleton office for many years, and her customer service is second to none. She saved my family >$1,000 this year! I highly recommend the Thiel Insurance Team!

Thanks - Dean
JoAnne D.
I just switched over to Badger Plus insurance, through Thiel insurance.

Leah, the agent, was awesome. she was very detailed on informing me what would work best for me. She didn't hesitate on any questions I had.

I'd recommend Leah to everyone.

JoAnne DeBriyn
Sue D.
CHECK THEM OUT-WE GOT WAY MORE COVERAGE AND FOR LESS MONEY via car/rental than the company we have been with since 1980. Great people to work and patient/understanding.
Christy G.
Kim did an AMAZING job! I got an apartment on a Tuesday and was set up with new policies by the time I moved that Friday! From start to finish, Kim had me set up in about a day and a half. Thanks Kim!!!
Emily B.
Great Team and very Efficient!!
Allie W.
My family has gotten insurance through Thiel for generations. I didn't know why, until I received the same kind, respectful, and prompt service. Hunter and Patty have both helped me get the right insurance, for a great value. They're reliable, and always looking for a better value for me.
Jeffrey S.
Always great wo work with. Any time you need to make changes they go over everything to insure you are up to date and covered
Carla K.
Have been with Thiel Insurance Group for over 6 years and always have had excellent service! Just called recently about my currant car insurance with questions and payments and had quick answers and changes for my benefit! I even changed my mind and recalled, and they were so cheerful and helpful! Highly recommend them for your insurance needs!
Nathan T.
Hunter by far is one of the best people to work with, everything is straight forward and easy! Highly recommend for simplicity and peace of mind.

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Thiel Insurance Group, LLC

An independent insurance agency serving the Fox Valley since 1960. Thiel Insurance Group, LLC BBB Business Review

Appleton Location

Thiel Insurance Group, LLC
620 N. Richmond St
Appleton, WI 54911
Phone: 920-739-6241
Fax: 920-739-3591

Kimberly Location

Thiel Insurance Group, LLC
122 W. Kimberly Ave
Kimberly, WI 54136
Phone: 920-788-4131 
Toll-Free: 866-788-4131 
Fax: 920-788-6795

Hours

Mon – Fri:
8:30 – 5:00
Saturday and Sunday Closed
Most Anytime by Appointment

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